Dear Jacqueline, We recently had an experience with our freezer breaking and it was so helpful remembering your mentioning the importance of saying "no" when something wasn't right. When the freezer part of our fridge-freezer recent broke down, we discovered it was several months out of warranty. The place where we bought it, and the manufacturer's rep, were not helpful. My husband paid a visit to the store, and rang me with the options on offer--basically to buy another of the same model at a price just a little less than what we'd paid not that long ago. I didn't like that, and I thought of you and knew I was not willing to accept it. I said to my husband, "That is not right, it's not fair. I'm going to hang up the phone now and you and the store will have to see what else could be done." As I hung up I thought, maybe I could request Immediate Assistance for this problem, and went on the internet to find that page. Before I could even find the IA page, my husband rang back. He had just gotten another idea. I'd mentioned that we might need a chest freezer, what if they could give us a good discount on a chest freezer? That sounded just right--perfect, in fact, so I agreed. It was delivered the next day. But it didn't end there. A few days later, the manufacturer's service department (for the broken freezer) rang and come to fix the broker freezer at no cost--even though before they'd said they would not even look at it till a month later, and later said they'd do nothing. Now the original freezer is working again, and we got a great deal on a chest freezer which we needed. Saying "no" to what was not acceptable led to unexpected benefits. It was about something mundane, but I'm sure these everyday actions make a difference in their own way. Fundamentally I was able to act in a way that was aligned to myself, in the moment.