Privacy policy.

Last updated: September 1, 2024.

Guiding statement

1. Our baseline. We always endeavour to collect and store the barest minimum of data that can be traced back to you as a person and to store this for the shortest amount of time possible.

2. Our ethics. Jacqueline strongly believes that data privacy is a fundamental human right. It's your data. You are entitled to choose. We never share or sell your personal data.

Definitions   

1. Analytical cookies. For gathering valuable insights into how a website is utilised. Aids in identifying areas for improvement, understanding user preferences, and ensuring the relevance of content. 

2. Anonymise. Personal identifiable information (PII) made non-identifiable. That is, you can't link a person to a name or an email address.

3. Cancel. When you permanently end your participation in an event.

4. Cookies. Small pieces of data sent from a website stored in your web browser. Make websites function smoothly. Assist in remembering user actions across pages within a website to enhance overall website experience.

5. Data erase. A general term which includes both data deletion and data expunge.

6. Delete. When data is withdrawn from use, e.g. when data is anonymised; removed from our current systems; stored elsewhere in a separate secure area. 

7. Expunge. When all data is completely and permanently removed, e.g. from all of our current systems; from separate storage, e.g. unsubscribing from the newsletter; Specific focus, Send a top-up and Questions data.

8. Necessary cookies. Ensures the proper functioning of a website. Primarily for essential tasks like user authentication, enabling the website to recognize and remember logged-in users as they navigate between pages or refresh the site. Additionally may be employed to manage items in the checkout.

9. Obfuscate. Applying a strike-through, blurring, or blocking out text.

10. Pause. When you temporarily end your participation in an event.

11. Personal data. Information of any type which you give to us, e.g. personal identifiable information (PII); information in emails and any Specific focus; or any data or message you add on the Send a top-up webpage; the Questions and Send a testimonial webforms; or in the Translation centre.

12. Personal identifiable information (PII). Any name or email address you provide. Your IP address, country and city based on an IP geolocation check.

Data erase request

1. How to make a request. Please contact [email protected]. We will acknowledge your request and email you to confirm when this has been done. 

2. How long it takes. This will take 30 days from the date of your request. We will notify you by email when it has been done. 

3. Limitations. Please note that data erasure is subject to restrictions. Data protection law and international requirements will apply. Sometimes we may not have to or we may not be allowed to erase some data. We can be required to retain certain types of data for legally specified amounts of time. Often we can only anonymise or obfuscate your data rather than completely expunging it from our systems straight away.

Data privacy   

1. Do anything. If you are happy for us to hold your personal data securely, subject to changing legal requirements: 

2. Feel free to join any event. If you are happy for us to store any Specific focus, Send a top-up and Questions data securely, for 30 days after you first type it in.

3. Feel free to join either type of Reboot group. If you are happy for us to store your Reboot Specific focus data securely, for 30 days after your final Reboot - so we can continue to send your Specific focus email. 

4. If you do not wish us to hold any personal data at all.

Donor account   

1. Set-up & use. We store your IP address so you can set up and use your Donor account

2. If you change your email address. Your email address will be modified across our system and updated in our mailing list. 

3. Data storage. We keep the visible data in your Donor account for as long as you have an account, e.g. data sign-up and cancellation; day of your Reboot sign-up. This is so we can answer any enquiries you may have; improve the features and efficiency of your Donor account; and keep your data and our data systems compliant and secure in line with changing legal requirements.

Emailing us   

1. Use & storage. If you send an email to [email protected] we may use the information you give in that email to answer you. This includes personal data. We will also store your email in line with changing legal requirements.

2. If you ask us to change your email address. Your email address will be modified across our system and updated in our mailing list. 

3. Testimonials. If you send a testimonial via our Send a testimonial webform, we may use part or whole of that data as a testimonial. If you email us, we may use part or whole of your email content as a testimonial. We will use this anonymously and we will let you know if we do. We will not do this if you specifically request us in writing not to do so.

4. With your consent. If you send them in, we may request to use your photos, your own artwork, poetry or any photo of yourself in Oracle Girl streetwear on our website or in a newsletter. We will always ask your explicit permission first, in writing, before we use anything. 

Event sign-up   

1. Personal identifiable information (PII). If you join an event (past or present) or use the Gift option, we collect and store the following PII from you, in line with changing legal requirements:

  • The name you provide and your email address.
  • Your IP address, country and city based on an IP geolocation check.

2. How we use & store your PII. We use this information to send you donation receipts; reminder and event emails - but only if necessary. We also store this information in line with changing legal requirements. 

3. Card details. We never store the details linked to your debit or credit card such as the name, bank, account number, the CSV, or start and expiry date. Stripe and PayPal do however. They have their own privacy policies. If you have a query about how they use the personal data linked to your card, please contact them directly.

Newsletter   

1. If you sign up. Your email address is stored on our Newsletter mailing list only, until you unsubscribe. 

2. If you unsubscribe. Your email address is expunged from our Newsletter mailing list immediately so you cannot receive further newsletters. It is stored on our system in line with changing legal requirements. 

3. How to unsubscribe. Click on the Unsubscribe link on your Newsletter or email [email protected].

Send a top-up   

1. Send a top-up data. Any message attached to Send a top-up is automatically stored for, and then expunged, 30 days after the date you first typed it in.

2. Storage & access. Send a top-up data is stored by automation, in a separate high security area. Only Jacqueline has access to any message or data you attach to Send a top-up. Jacqueline does not grant access to Send a top-up data to anyone - except in the highly unlikely event of an emergency technical issue. In this scenario, Jacqueline would only grant access by written request and only to a senior member of the technical team. 

Specific focus   

1. Immediate assistance Specific focus. Any message attached to a Specific focus for Immediate Assistance is automatically stored for, and then expunged, 30 days after the date you first typed it in.

2. Reboot group Specific focus. Your Specific focus data is automatically stored for, and then expunged, 30 days after the final Reboot group you joined. This is for both the Choose your dates Reboot and the Recurring Reboot.

3. Reboot group cancellation. Your Specific focus data is automatically stored for, and then expunged, 30 days after the date you first typed it in. This is for both the Choose your dates Reboot and the Recurring Reboot.

4. Pausing a Recurring Reboot. Your Specific focus data is automatically stored for, and then expunged, 30 days after the date you first typed it in.

5. Storage & access. Specific focus data is stored by automation, in a separate high security area. Only Jacqueline has access to any message or data you attach to a Specific focus. Jacqueline does not grant access to Specific focus data to anyone - except in the highly unlikely event of an emergency technical issue. In this scenario, Jacqueline would only grant access by written request and only to a senior member of the technical team. 

Storage, security, access & data processing   

1. Storage. We only store your data for as long as necessary to engage with you and complete legitimate data handling processes in line with changing legal requirements. 

2. Data security. We implement the best practices wherever feasible and practical. We have in place appropriate measures to protect the security of your personal data.

3. Access. We restrict access to your personal data to only those who have a specific and authorised business need to access it. 

4. Data processing. Oracle Girl team members only process personal data according to whether they have been authorised and within the remit of their role. All team members follow strict procedures concerning the handling of personal data and confidential information. They have also signed a Non Disclosure Agreement (NDA).

Webforms

1. Ask a question. Click here to see this webform  

  • Anonymity. You can choose whether to include your name and email address or not.
  • Data storage. We store any name and email address given; any question; and an anonymised version of your IP address for 30 days only. After 30 days we expunge all questions you have submitted from our systems, complete with any information attached.

2. Send a testimonial. Click here to see this webform

  • Anonymity. You can choose whether to include your name and email address or not.
  • Data storage. We publicly display any data you submit for as long as it is visible on the What people say page of our website. We store any data you submit in line with changing legal requirements.

Website usage   

1. Browsing. We do not collect any PII. You can browse this website totally anonymously. No data is collected that can be traced back to you as a person. 

2. If you make a donation. We check your public IP address to determine a currency for you when donating. We store the country where your public IP address is registered in line with changing legal requirements.

3. Cookie policy. We use the minimum amount of cookies to ensure your use of our website is convenient and secure. We only use necessary cookies and analytical cookies in the following ways:

  • Oracle_girl_session & cookie ci_session. To make your browsing convenient. Expiry: automatically after a few hours of inactivity on our website.
  • SRF-TOKEN  & cookie csrf_cookie_og. To protect you from cross-site request forgery attacks. Expiry:  automatically after a few hours of inactivity on our website.
  • Puog cookie. To suppress the Newsletter subscription pop-up and avoid annoying website browsing. Expiry: automatically within 3 months.
  • Cf_clearance & _GRECAPTCHA. To detect web bots. Expiry: within 6 months.
  • Embedded Vimeo player cookies. For viewing optimisation. Vimeo uses its own set of cookies which means that if you join an event featuring a video link or watch a video on a website page, Vimeo places an indirect cookie in your browser.
  • Stripe donations gateway. For successfully using the checkout. Stripe uses its own set of cookies which means that if you join an event and use the Stripe donation method, Stripe places a cookie in your device for 1 year.
  • Please note. In general, all 3rd party applications use and store their cookies. While we endeavour to maintain a completely accurate and up-to-date cookie list, this may not always be possible.

Updates & questions  

1. Check this page. We may update this policy from time to time. Please visit this page regularly for the most recent version.

2. Any questions? Please email [email protected].