Resolve an event issue.

Last updated: October 3, 2022.

Joining events.

1. "I want to know what I've signed up for." At the base of every email receipt you receive, there is a pink button which says "View the events you've joined." If you click on this you will see all the forward and past events (for the last 6 months) you have signed up for.

2. "Where is my account?" We don't offer an account feature for privacy and security reasons. You receive an email receipt in your own inbox for every event you join. 

3. "I am confused about the event start time." All events start and end times are clearly stated in UTC on the website homepage; in the events section; on your receipts; and in each newsletter. To convert UTC to your local time, you can either use Google or on the Oracle Girl website, you can click on "show local time" - revealing the event start in your time zone. All Oracle Girl event times switched to UTC in 2021. This was announced in the November 7, 2021 newsletter and there is also an article you can read about it here: https://www.oraclegirl.org/article/find-out-your-event-start-time

4. "I would like to change the "Who / what is this for?" to someone else. You need to sign up the person you have in mind separately as this is a purification for a different person. You can then email us via jacqueline@oraclegirl.org to cancel the existing sign-up you no longer wish to continue with. 

5. "I missed the sign-up." If you're too late to sign up, any live event will be available in the Library within 2 hours of any event ending.

6. "There's not enough room in the Specific focus box to write everything." State your situation or ask your main question as simply as you can. You need to distil the essence of what you want to know: Jacqueline doesn't need lots of detail. You can read more here.

Transcripts, subtitles & recordings.

7. "There's no transcript(s), subtitles or recording(s)." We undertake to provide transcripts and downloads of live events as soon as we possibly can. Please note there is no fixed schedule for this. Meanwhile we do our best to make English subtitles for live events available within 72 hours of the event.

8. "Please could I have the translation / subtitles / captions." All videos do or will have subtitles in English. There should be a [cc] button in the video player where you can enable this. Live events will receive subtitles within 3 days after the live event. Unfortunately we cannot offer other languages than English at the moment due to the huge amount of work this involves.

Technical issues.

9. "I'm having download problems." We suggest trying a different browser or using a different device. We always recommend clearing your cache / the history and accessing the website via a laptop rather than a phone. Make sure your device is fully updated. And if all else fails, maybe you can ask a friend to help.

10. "There are sound issues." We always endeavour to calibrate the volume of each track appropriately and sometimes background noise or a particular environment can be heard in a recording. If an event ends up quieter or louder than normal, you may need to change the sound settings on your own device or get some help with this from a friend.

Event changes.

11. "Why has this event changed?" Usually this is at Jacqueline's request. Sometimes there are unexpected or last minute changes in line with her ability - and grasp of the purification space and what it needs.

12. "Why has this event been discontinued?" Occasionally this happens for one or more of the following reasons: technical concerns, platform issues, recording quality, relevance, and / or Jacqueline's personal wishes.

13. "Has the name of this event changed?" For a full list of name changes, please refer to the final section on the Instructions for use page.

Event recommendations.

14. "Please would you recommend something for my situation." In general the latest Reboot group is always the answer to your situation or question. After this, rather than give personal recommendations, we encourage you to browse the past events in the Library and see what resonates. 

Specific events.

15. "Where's Earth histories?" Jacqueline decided to discontinue "Earth histories 1-3" in 2021. Many of the timelines have now changed because of the rapid rate of purification on Earth and the recordings themselves were of very poor sound quality in places. She does make reference to the details of the material throughout all of her events through so the information is still available across different events in the Library

16. "Will Real silence return?" For now Jacqueline has suspended Real silence in favour of the Reawaken series because she can see the latter is much needed and so important. Jacqueline may well recommence Real silence  alongside at a later point or bring this event back in a slightly different format.

17. "What were the Fuerteventura events?" This featured a special focus on future self and alien frequencies: Future self and The gift of you: your future self. Other relevant events with a similar theme include: Alien frequencies; Aliens, hybrids & visitors; and Replicants, synthetics & cyborg replacements.

18. How are your guests / interviewers chosen? Just like all my events, first and foremost according to the purification and frequency needs of the purification space - and in this case including the guest / interviewer(s) themselves. After this, there are a number of factors involved including the need to explore a certain topic or introduce a certain new perspective; the type of issues the guest / interviewer(s) might be challenged by; and their geographical location in relation to the Earth grid.

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