Resolve an email issue.

Last updated: October 5, 2022.

Event emails.

1. "I haven't received my event email." Nearly everyone receives their emails. Hopefully it is just a one-off. Very occasionally emails get lost or something goes wrong. Your emails are sent via an external server. It can often report that your email has been delivered but you may not have received it. This is very frustrating:  

  • Make sure your inbox has plenty of space and it's not full or you can't receive anything.
  • Please make a thorough search in your email account using the dedicated search function to see if your email ended up in your spam / junk or a different folder. 
  • This may be because of your account settings or the type of email account you are using. Try to choose a good provider which does not block or highly filter your emails. Please get some help your side and make sure you have added the following addresses to your Contacts, Safe Sender or Allow list: jacqueline=oraclegirl.org@mg2.oraclegirl.org and jacqueline@oraclegirl.org
  • Check with your email provider whether an extra filter is active that blocks certain mails. Ask them - if applicable - to add @oraclegirl.org to an allow list.

2. "I haven't received my Reboot email yet." The Reboot group finishes at 5:30pm UTC and the event email usually goes out in the 2 hour period afterwards.

3. "Please resend my event email." We can only resend emails from within the last 5 days. This includes instances where your email account is over quota; deleting an email containing a download / watch link 'older' than 72 hours; or those links no longer working because the event was some time ago. The best thing to do is join the event again in the Library.

Specific focus emails.

4. "Where do I find my Specific focus email?" This is sent to you as a separate email when you join the Reboot group. It's separate for privacy reasons and you can use this email to continually update the Specific focus calibratig your purification.

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5. "Why did I receive the [JOIN AGAIN] email? I already signed up." Sometimes this happens if you have joined more than once or under different email addresses. As the reminder says: "If you do not wish to continue, or have already rejoined the Reboot group, please ignore this email."

6. "There's no unsubscribe button on my [COMPLETE] email." To explain, this is a transaction email, rather than a newsletter or conventional spam. An unsubscribe link is therefore not required. It is a post event email, already confirmed as something you signed up for.

7. "Please send my list of video links." Unfortunately we cannot do this. In a past email we sent everyone new links to all the online events they previously joined. This was a unique and one-off occasion when we left YouTube and will not happen again.

Newsletter.

8. "How do I unsubscribe from the newsletter?" Please contact jacqueline@oraclegirl.org.

9. "I gave the wrong name / email address when I signed up for the newsletter." Please contact jacqueline@oraclegirl.org. We will unsubscribe you then you will need to subscribe yourself again with the correct name / email address. Here is the email link for resubscribing: https://www.oraclegirl.org/newsletter

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